Featured Employee: Call Center Representative
This is part of a series that focuses on CPFCU employees.
My name is Joseph Luna and I am a Call Center Representative. I started at CPFCU a little over a year ago. Most of my previous work experience has been in retail, which gave me a great foundation of customer service skills. I also worked for the United Center right out of high school and had one of my most memorable moments while I was there. I got the opportunity to meet Michael Jordan and even shook his hand! It was really special since he’s been a personal idol of mine for years and basketball is my favorite sport. When I was in 8th grade, I won the chance to play on the basketball court at the United Center. I never guessed that I would get to meet my idol on that same court a few years later!
While basketball is my favorite sport, I love all sports and support (almost) all Chicago teams. I also love to spend time with my family and friends. When I’m with them, I enjoy hearing their stories and experiences. That is also my favorite thing about my job. Our members have such interesting stories to share!
My proudest achievement to date is receiving my Associate Degree in Management/ Marketing. I look forward to continuing my education and building my career at CPFCU.
Joe- Thank you for your service to the credit union and to our members!